Contact Duclay Appliance Service

Getting in touch

The fastest way to reach Duclay Appliance Service is by phone at 844-608-0971, available around the clock for Jacksonville homeowners dealing with an appliance problem. If you'd rather not call right away, the service request form on this page works just as well — fill it out and we'll follow up to confirm details and get something scheduled.

When you reach out, it helps to have a few details ready: the type of appliance involved (refrigerator, washer, dryer, dishwasher, oven, range, cooktop, or microwave), the brand if you know it, and a description of what's happening. Is the refrigerator not cooling at all, or just not cooling as well as it used to? Is the washer failing to spin, failing to drain, or both? Small details like these help us understand the situation before a technician even arrives.

It's also useful to mention any recent changes — a new detergent, a recent power outage, an appliance that was recently moved or reinstalled — since these can sometimes be directly related to the issue you're experiencing. If the appliance is making an unusual noise, try to describe it as specifically as you can: a grinding sound is very different from a clicking sound, and each points toward different possible causes.

Duclay Appliance Service serves Jacksonville and Duval County directly, along with nearby communities including Orange Park, Fleming Island, Middleburg, Fruit Cove, St. Johns, Ponte Vedra, Jacksonville Beach, Atlantic Beach, and Neptune Beach. If you're unsure whether your address falls within our service area, just ask — we're happy to confirm before you go through the trouble of describing your appliance issue in detail.

Once we have your information, scheduling typically involves finding a time that works for your household and confirming any access details a technician might need — whether that's a gate code for a Southside community, parking guidance for a Riverside apartment, or simply knowing which entrance to use. On the day of service, having the area around the appliance reasonably clear helps the visit go smoothly, and having the appliance's brand and approximate age on hand (if known) can speed up the diagnostic process.

Because Duclay Appliance Service is available 24/7, you're never stuck waiting until "business hours" to get a response about an appliance emergency — a refrigerator that stops cooling overnight or a washer that starts leaking during a late load doesn't have to wait until morning to get addressed.